The UK's No.1 Signage Supplier

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Nationwide Delivery
Quality Controlled Production
Safe and Secure Ordering

Privacy Policy

Privacy & Cookie Policy

Last updated: 27 August 2026

This Privacy & Cookie Policy explains how Top Notch Signs & Graphics Limited collects, uses, stores and protects your personal information when you visit our website, make an enquiry, request a quotation, place an order or otherwise deal with us.

Top Notch Signs & Graphics Limited
Company Number: 04562322
Registered Office: Unit C4 Daedalus Park, Lee-on-Solent, Hampshire, PO13 9FX, United Kingdom

For the purposes of UK data protection law, Top Notch Signs & Graphics Limited is the data controller responsible for personal information collected through this website and in connection with our products and services.

If you have any questions about this policy or how we use your personal information, please contact us:

Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333

1. Information We Collect

We may collect and process personal information when you visit our website, contact us, request a quotation, place an order or use our services.

Information you provide to us

This may include:

  • Your name
  • Business or company name
  • Job title
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Details of your enquiry
  • Details of products or services you require
  • Vehicle details where required for vehicle signage, graphics, wrapping or chevron products
  • Account information if you create an online account
  • Order history
  • Quotations and quotation requests
  • Purchase order information
  • Correspondence with us
  • Information provided through contact forms
  • Information relating to returns, refunds, complaints or warranty claims

Artwork and files

Our customers may provide us with artwork, logos, photographs, designs, text, vehicle details and other files so that we can manufacture signs, graphics, printed products or other customised items.

These files may contain personal information such as names, telephone numbers, email addresses, photographs, vehicle registrations or other information supplied by you.

We will use these files for purposes connected with preparing quotations, creating proofs, manufacturing your order, providing customer service and, where appropriate, enabling future repeat orders.

Transaction and payment information

We collect information relating to purchases and payments made through our website or directly with us.

Payments may be processed by third-party payment providers. We do not normally receive or store complete debit or credit card details.

Payment providers process payment information in accordance with their own privacy policies and security procedures.

Technical and website usage information

When you visit or use our website, we may collect information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Time spent on pages
  • Links or buttons clicked
  • How you arrived at our website
  • Approximate geographic location
  • Referring website
  • Advertising campaign information
  • Cookie identifiers
  • Conversion and tracking information

Some of this information is collected using cookies, tags, pixels and similar technologies.

2. How We Collect Information

We may collect personal information:

  • Directly from you
  • Through our website
  • When you create an account
  • When you place an online order
  • When you telephone or email us
  • When you request a quotation
  • When you provide artwork or production files
  • When you visit our premises
  • When we carry out installation or vehicle graphics work
  • Through cookies and website analytics
  • Through advertising platforms
  • Through payment providers
  • Through delivery and courier companies
  • From publicly available business information where appropriate

3. How We Use Your Personal Information

We may use personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Process and fulfil orders
  • Produce artwork and proofs
  • Manufacture signs, graphics and printed products
  • Carry out vehicle graphics, vehicle wrapping or signage installation
  • Take and process payments
  • Arrange delivery or collection
  • Communicate with you about your order
  • Manage your customer account
  • Retain artwork for repeat orders
  • Process returns and refunds
  • Deal with warranty claims
  • Respond to complaints
  • Provide customer support
  • Maintain accounting and business records
  • Prevent fraud
  • Protect our website and computer systems
  • Improve our products and services
  • Improve the functionality and usability of our website
  • Measure website traffic and performance
  • Understand how customers find and use our website
  • Measure advertising performance
  • Record advertising conversions
  • Create and measure advertising audiences
  • Display and measure relevant advertising
  • Send marketing communications where permitted by law
  • Comply with legal and regulatory obligations

4. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We process personal information where it is necessary to enter into or perform a contract with you.

This includes:

  • Preparing quotations
  • Processing orders
  • Producing artwork
  • Manufacturing products
  • Providing signage and installation services
  • Taking payment
  • Arranging delivery
  • Communicating with you about an order
  • Processing returns or warranty claims

Legal obligation

We may process and retain personal information where necessary to comply with legal obligations, including:

  • Accounting
  • Taxation
  • Company record keeping
  • Fraud prevention
  • Regulatory requirements
  • Responding to lawful requests from authorities

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These legitimate interests may include:

  • Operating and developing our business
  • Providing customer service
  • Managing relationships with business customers
  • Retaining artwork to facilitate repeat orders
  • Maintaining records of previous jobs and specifications
  • Protecting our systems and premises
  • Preventing fraud
  • Managing disputes
  • Understanding the performance of our products and services
  • Improving our website
  • Understanding our customer base

Consent

Where consent is legally required, we rely upon your consent.

This includes the use of non-essential analytics and advertising cookies and certain forms of electronic marketing.

You may withdraw your consent at any time.

5. Business Customers

A substantial proportion of our customers are businesses, organisations, tradespeople and other commercial customers.

UK data protection law still applies where information identifies an individual working for or representing a business.

We may therefore process the names, business email addresses, business telephone numbers, job titles and correspondence details of employees, directors, contractors and other business contacts where necessary to manage our commercial relationship with an organisation.

6. Marketing Communications

We may send you information about our products, services and offers where:

  • You have asked to receive marketing;
  • You have provided consent where consent is required; or
  • We are otherwise permitted to contact you under applicable electronic marketing laws.

Where legally permitted, we may contact existing customers about similar products or services.

We may also communicate with business contacts where permitted by law and where the communication is relevant to their professional role.

Every marketing email we send will provide an appropriate means of unsubscribing.

You may also ask us to stop sending marketing communications at any time by contacting:

info@topnotchsigns.co.uk

Opting out of marketing communications will not prevent us from sending necessary service communications relating to quotations, orders, payments, deliveries or your customer account.

7. Who We Share Personal Information With

We do not sell your personal information.

We may share information with trusted organisations where necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Banks and payment providers
  • Courier and delivery companies
  • Website hosting providers
  • Website developers
  • IT support providers
  • Ecommerce platform providers
  • Email and communications providers
  • Accounting and bookkeeping providers
  • Cloud storage providers
  • Analytics providers
  • Advertising platforms
  • Printing, manufacturing or installation subcontractors where appropriate
  • Professional advisers such as accountants, solicitors and insurers
  • Government authorities
  • Regulators
  • Law enforcement organisations where legally required

We only provide such organisations with personal information where reasonably necessary for the relevant purpose.

8. Google Analytics

Subject to your cookie preferences, we use or may use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information relating to:

  • Pages viewed
  • Length of visits
  • How visitors arrived at our website
  • General geographic information
  • Device and browser information
  • Website interactions
  • Traffic sources

We use this information to understand how our website performs and to help improve the website and our services.

Google Analytics uses cookies and similar technologies.

Google Analytics will only be activated where the appropriate consent has been provided through our cookie consent system where consent is required.

9. Google Ads

Subject to your cookie preferences, we use or may use Google Ads and associated Google advertising technologies.

These technologies may be used to:

  • Measure advertising performance
  • Record conversions
  • Determine whether an advertisement resulted in an enquiry or purchase
  • Understand how users interact with our website following an advertisement
  • Create advertising audiences
  • Provide or measure relevant advertising
  • Improve the effectiveness of our advertising campaigns

Google Ads and associated services may use cookies, tags and similar technologies.

Non-essential Google advertising technologies will only be activated where the appropriate consent has been provided through our cookie consent system.

10. Microsoft Advertising and Bing

Subject to your cookie preferences, we use or may use Microsoft Advertising, Bing and associated Microsoft tracking technologies.

These services may allow us to:

  • Measure website visits generated by advertising
  • Record enquiries or purchases
  • Measure advertising conversions
  • Understand advertising performance
  • Create advertising audiences
  • Provide or measure relevant advertising
  • Improve our advertising campaigns

Microsoft Advertising and Bing technologies may use cookies and similar identifiers.

These technologies will only be activated where the appropriate consent has been provided through our cookie consent system where consent is required.

11. Cookies and Similar Technologies

Cookies are small files or pieces of information that may be stored on your computer, smartphone, tablet or other device when you visit a website.

We use cookies, tags, pixels and similar technologies for a number of purposes.

Strictly necessary cookies

These cookies and technologies are necessary for the operation of the website and services you request.

They may be used to:

  • Maintain your shopping basket
  • Operate the checkout
  • Maintain website security
  • Process transactions
  • Allow you to log into an account
  • Remember essential website settings
  • Remember your cookie preferences

Strictly necessary cookies do not require consent where they are genuinely necessary to provide the service requested by you.

Functional cookies

Functional cookies may be used to provide enhanced website features or remember choices you have made.

Where required by law, these cookies will only be activated after you provide consent.

Analytics cookies

With your consent, we use analytics technologies such as Google Analytics to understand how visitors use our website.

Analytics help us understand matters including:

  • Which pages and products are popular
  • How visitors navigate through the website
  • Where visitors arrive from
  • How well the website performs
  • Which marketing channels generate website traffic

Advertising and tracking cookies

With your consent, we may use advertising and tracking technologies provided by services including:

  • Google Ads
  • Google advertising services
  • Microsoft Advertising
  • Bing

These technologies may help us:

  • Measure advertising performance
  • Measure conversions
  • Understand which advertisements generate orders or enquiries
  • Create advertising audiences
  • Provide or measure relevant advertising

12. Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent notice.

Depending upon the options available, you may choose to:

Accept All – allowing necessary cookies and the optional analytics, advertising and other technologies described in our cookie settings.

Reject All – allowing only cookies and technologies that are necessary for the website to operate.

Customize – allowing you to select which optional categories of cookies and technologies you wish to permit.

Non-essential analytics and advertising technologies should not be activated until you have given the appropriate consent.

You can change or withdraw your cookie consent at any time by reopening the cookie settings available on our website.

Withdrawing consent does not affect the lawfulness of processing undertaken before consent was withdrawn.

13. Information About Individual Cookies

The specific cookies and tracking technologies used by our website may change as our website, services and advertising platforms are updated.

Our cookie consent tool provides information about the categories of cookies and technologies detected or used by the website.

You can use the cookie settings or Customize option to review and control optional cookies.

14. Artwork and Production Files

Where you provide us with logos, artwork, photographs, designs or other production files, we may retain copies of those files after completion of your order.

We do this to:

  • Maintain records of work completed
  • Deal with subsequent questions or warranty issues
  • Ensure consistency between orders
  • Make repeat orders easier
  • Avoid requiring customers to resupply artwork unnecessarily

Artwork and production files will only be retained for as long as reasonably necessary or useful for these purposes.

If artwork contains personal information and you would like us to delete it, you may contact us. We will consider the request in accordance with applicable data protection law and any legal or contractual requirement for us to retain the information.

15. Photographs of Completed Work

We may photograph completed signage, vehicle graphics, wraps or other work for quality control and business records.

Where appropriate and legally permitted, we may also use photographs of completed work to demonstrate our products and services on our website, social media channels, advertising or other promotional material.

Where a photograph contains personal information or identifies an individual, we will consider the appropriate lawful basis and any consent requirements before using it for promotional purposes.

If you have concerns about a photograph of work we have completed, please contact us.

16. International Data Transfers

Some of the organisations providing technology, analytics, cloud, communications or advertising services to us may process information outside the United Kingdom.

This may include providers such as Google and Microsoft.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with UK data protection law.

Depending on the circumstances, this may include reliance upon:

  • A UK adequacy regulation;
  • An appropriate UK international data transfer mechanism;
  • Contractual safeguards; or
  • Another lawful transfer mechanism recognised under UK data protection law.

17. How Long We Keep Personal Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, contractual and regulatory obligations.

Orders and accounting information

Order, transaction, invoice and accounting records will normally be retained for up to six years or for such longer period as may be required by law.

Quotations and enquiries

Quotation and enquiry information may be retained for a reasonable period to manage customer relationships, deal with follow-up enquiries and maintain appropriate business records.

Artwork and production files

Artwork and production files may be retained for a reasonable period to facilitate repeat orders, maintain production consistency and deal with customer service or warranty matters.

Customer service information

Customer correspondence may be retained where necessary to deal with complaints, warranty claims, disputes or possible legal claims.

Marketing information

Marketing information will normally be retained until you:

  • Withdraw your consent;
  • Unsubscribe;
  • Object to the relevant processing; or
  • We determine that it is no longer appropriate to retain the information.

Cookie and analytics information

Cookie, advertising and analytics data is retained in accordance with the settings and retention periods applicable to the relevant services.

We periodically review the information we hold and may delete or anonymise information that is no longer required.

18. Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Accidental disclosure
  • Unlawful disclosure

Access to personal information is restricted to employees, contractors and service providers who require the information for legitimate business purposes.

Although we take appropriate precautions, no internet transmission, computer system or electronic storage system can be guaranteed to be completely secure.

19. Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate personal information
  • Ask us to complete incomplete personal information
  • Ask us to erase personal information in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to certain types of processing
  • Request transfer of information to you or another organisation where applicable
  • Withdraw consent where processing is based upon consent

You also have the right to object to direct marketing at any time.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact:

info@topnotchsigns.co.uk

We may need to verify your identity before responding to a request.

We will normally respond within the period required by applicable data protection law.

20. Automated Decision-Making

We do not normally use personal information to make solely automated decisions that produce legal effects or similarly significant effects upon you.

Advertising and analytics platforms may use automated technologies to select or measure advertising, but these do not normally result in decisions by Top Notch Signs & Graphics Limited that have a legal or similarly significant effect on you.

21. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.

22. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy information provided by those organisations before providing personal information to them.

23. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect:

  • Changes to our website
  • Changes to the services we provide
  • Changes to technology
  • Changes to the third parties we work with
  • Changes to applicable laws and regulations

The Last updated date at the top of this policy identifies when the policy was most recently revised.

24. Contact Us

For questions about this Privacy & Cookie Policy, the personal information we hold about you or your data protection rights, please contact:

Top Notch Signs & Graphics Limited
Company Number: 04562322
Unit C4 Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
United Kingdom

Email: info@topnotchsigns.co.uk
Telephone: 023 9252 0333

UK FlagMade in the UK
Nationwide Delivery
Quality Controlled Production
Safe and Secure Ordering

Why choose Top Notch Signs?

1

Unlike competitors, our Chapter 8 kits come fully assembled

2

All Chapter 8 kits are UK quality-controlled and manufactured

3

We price match any comparable Chapter 8 kit

4

Every Chapter 8 kit is backed by a 2-year warranty

5

Chapter 8 kit next working day delivery. If your kit is urgent, please give us a call to discuss

6

Our Chapter 8 kits are designed for quick and easy application

7

Upgrade your Chapter 8 kit to high-intensity prismatic grade reflective red

8

All Chapter 8 kits fully comply with UK Department for Transport regulations

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